IBM SkillsBuild AI in Healthcare: Turn Patient Feedback Into Better Care
In this 60-minute webinar, discover how generative AI and IBM Bob can transform patient feedback into actionable insights. This session walks through summarizing patient feedback with AI, evaluating the quality of AI-generated summaries, and designing a service recovery plan — all through a live coding demo.
What You’ll Learn
- Summarize patient feedback using generative AI
- Evaluate the accuracy and quality of AI-generated summaries
- Design a service recovery plan based on patient feedback analysis
Program Breakdown & Modules
- Total Estimated Duration for webinar: 60 minutes
- Total Estimated Duration for all optional and webinar training: 65 minutes
- Preparatory Activity (Recommended before live session): 5 minutes This video introduces how AI tools, such as IBM Bob, can streamline everyday work by automating routine tasks and assisting with more complex ones. We kindly suggest that you watch this brief video before starting the webinar. NOTE: This is the same recommended video for all fall webinars in this series. You need to watch it once.
Live Virtual Classroom
- Live Webinar: Build an AI Wellness App in 60 Minutes
- Date & Time: October 06, 2026 | 12:00 PM -1:00PM ET
- Duration: 1 hour
Registering for the IBM SkillsBuild Webinar
1. Click the teal Register button on the NAAIC event page.
2. You will be prompted to Log-in or register for IBM SkillsBuild.
NOTE: If you do not have an IBM SkillsBuild account, you can create a free account.
3. Click the blue ENROLL button on the IBM website.
4. Manually add the event to your calendar. (IBM will not send an automated calendar invite.)
IBM SkillsBuild email invitations will come from donotreply@skillsbuild.org and be shared during enrollment period.
IMPORTANT: Once you click "Enroll", it takes up to 24 hours for IBM SkillsBuild to share your official invitation. (Check junk mail.)
On the day of the webinar, the link will be posted in the webinar section of the IBM learning plan.